 The client – nTrust Systems nTrust Systems, established in 2003 provides affordable, flexible IT Support for businesses across London and the South East. The Challenge With a goal to double the number of staff in the next three years, Russ McKenzie, Managing Director, wanted to ensure that their recruitment process was the best it could be to support the planned business growth. “Having recruited many people during my 35 years within the IT business, I wasn’t too frustrated with the process we had. However, having the right team established will be key to achieving our significant growth plans, so I felt it was important to see how we could improve our current recruitment processes.” Russ McKenzie The Solution The strategy for developing the IT Support team is through employing apprentices who will gain an excellent training and develop their all-round skills within a supportive and fast-growing company. IT apprenticeships have improved significantly in the last couple of years to include industry recognised and endorsed certifications. Previously the employer received a Government grant, however today the onus is on the employer to pay the training company a fee for every apprentice who starts the course, as well as an early exit fee if the course is not completed. Russ is very aware that getting the right candidates is crucial and getting it wrong would be hugely costly in terms of time, money and energy. The process that The Recruitment Team helped nTrust implement consists of 4 stages:
Psychometric testing is a new and important part of the recruitment process. Some of the other steps may or may not have been included previously, it depended on the candidate. “It’s now easier and efficient to shortlist candidates. The interview process is much more formal, structured and consistent, and a 1-4 scoring system means we can easily compare candidates, including against those we’ve successfully employed.” Russ McKenzie Nick Thompson, Training Manager, participated in the improvement of the recruitment process from the beginning. nTrust now has all the tools they need to continue to build a quality team. Soon after the new recruitment process was implemented, two apprentices were hired. The initial signs that they should both be successful long-term members of the team, are very encouraging. Working with The Recruitment Team “Ali Waters is clearly a major player in the recruitment world. Her 30+ years of experience is evident through the penetrating questions she asks, which helped us to hone our interview questions. Ali was happy to challenge us and encourage us to think in a different way, all achieved in an extremely professional manner. Not only did she add great value, she was great value too.” Russ McKenzie Russ recommends that any company that is experiencing a high churn of employees, should get in touch with The Recruitment Team. Ali will help them pinpoint the problem and recruit the right people for the right job. If you would like help attracting great candidates, please get in touch by emailing Ali Waters or call on 07971 511 731.
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